Last updated: January 2026
Introduction
Britannia Glazing Systems is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website or engage with our services.
By using our website or submitting information to us, you acknowledge that you have read and understood this policy.
Information We Collect
We may collect the following types of information:
Information You Provide
- Name and contact details (email address, postal address)
- Details about your property and glazing requirements
- Correspondence and communications with us
- Feedback and survey responses
Information Collected Automatically
- IP address and browser type
- Pages visited and time spent on our website
- Referring website or source
- Device information and operating system
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide quotations
- To arrange and conduct property surveys
- To deliver our installation services
- To provide aftercare and warranty support
- To improve our website and services
- To comply with legal obligations
Legal Basis for Processing
We process your personal information on the following legal grounds:
- Consent: Where you have given explicit consent for specific purposes
- Contractual necessity: Where processing is necessary to fulfil a contract with you
- Legitimate interests: Where processing is necessary for our legitimate business interests, provided these do not override your rights
- Legal obligation: Where processing is required to comply with applicable laws
Data Sharing
We do not sell your personal information to third parties. We may share your information with:
- Our installation teams and subcontractors for service delivery
- Product suppliers when ordering materials for your project
- Professional advisors such as accountants or legal counsel
- Regulatory bodies where required by law
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For customers who have received installations, we retain records for the duration of the guarantee period plus an additional two years.
Your Rights
Under data protection law, you have rights including:
- Right of access: You can request a copy of your personal data
- Right to rectification: You can request correction of inaccurate data
- Right to erasure: You can request deletion of your data in certain circumstances
- Right to restrict processing: You can request that we limit how we use your data
- Right to data portability: You can request transfer of your data to another organisation
- Right to object: You can object to certain types of processing
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.
Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be indicated by a revised date at the top of this page. We encourage you to review this policy regularly.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Britannia Glazing Systems
47 Ashworth Business Centre
Leeds, LS12 4QT
United Kingdom
Email: [email protected]